Privacy Policy

Last Updated: November 26, 2025

DD Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide when registering for and using our services:

• Name (first, middle, last)
• Email address
• Phone number

1.2 Performance Data

For drivers, we collect and store performance metrics related to your delivery activities:

• Delivery completion rates
• Package delivery counts
• Compliance metrics

1.3 Usage Information

We automatically collect certain information when you use our app:

• Device information (type, operating system, unique device identifiers)
• Log data (access times, app features used, errors)
• Support questionnaire interactions

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain our services, including performance tracking and support features
• Account Management: To create and manage your user account
• Communication: To send you notifications, updates, and support information
• Performance Analytics: To generate performance reports and insights
• Improvement: To analyze usage patterns and improve our services
• Security: To protect against unauthorized access and ensure data security

3. Information Sharing and Disclosure

3.1 Within Your Organization

Your performance data and profile information may be shared with:

• Your Delivery Service Provider (DSP) manager
• Authorized personnel within your organization

3.2 Service Providers

We may share information with third-party service providers who assist us in:

• Hosting and infrastructure services
• Email delivery services
• Analytics and performance monitoring

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.4 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication using JWT tokens
• Regular security audits and updates
• Access controls and authorization checks
• Secure password hashing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account or request data deletion, we will remove your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your profile information at any time through the app settings.

6.2 Data Deletion

You may request deletion of your account and associated data by contacting us at support@danddsupport.com.

6.3 Opt-Out of Communications

You can opt out of non-essential notifications through the app settings. However, we may still send you important service-related communications.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you a notification through the app or email

Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

DD Support
Email: support@danddsupport.com
Website: https://danddsupport.com

11. Consent

By using DD Support, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.